Portland: (503) 222-9393 | Toll Free: (800) 776-2581

FLOOR FACTORS CUSTOMER TESTIMONIALS

“The carpet looks lovely and I am very satisfied with the service. I do especially want to express my appreciation to Jeff Dyrland for the excellent job he did in my home. He was superb in his skill and conscientiousness. It was amazing to watch him handle the huge, heavy carpet all by himself. It was truly an impressive experience.  He also maintained a cheerful, friendly attitude throughout the long, arduous day! Thank you also for your efficient measuring of the carpet!”

C. Sjogren

“What a relief to have a friend of the firm to help with an issue about which I know nothing whatsoever. Thank you for taking the time to personally handle our order and setting us up with an installer in Bend. Your help is much appreciated!” Lara Stahancyk, Kent, Johnson & Hook P.C.

“I wanted to thank you and your guys for the job you did replacing my parents’ carpet.  According to my dad, it went off like clockwork, my parents really like the carpet and my dad said your guys did a great job and he enjoyed working with them. Thanks a bunch for the great service. I owe you one. “

Dan H.

“Thank you for the great service at every point of this relatively small project. We will recommend your services.”

The Pradelts

“We would like to thank you for the personal attention and courtesy extended to us. You allowed us the latitude to make those time consuming decisions that are always needed in selecting carpets for a home. We are extremely pleased with the end results. We would be remiss if we did not mention the skills of the carpet installer, Jeff Dyrland. He is a conscientious craftsman who completed the job in an extremely skillful and professional manner. If he is representative of the employees you hire, you certainly are doing it right.”

Bill and Jill L.

“We finally have the bedroom and bathroom finished and here are some pictures of the finished product. Thanks for all your patience and help with our project. I’ve been referring lots of people to you!”

Franki K.

“Thank you so much.  Dot was very pleased with the installation and your installer.  She called and raved last night!”

Scott C.

“We are now settled or almost settled, into our new home here in Washington. We often get to Portland on weekend trips and that’s how we found your business and your helpful staff. We had heard about the Amtico products and you had that line of flooring with samples to view. We ended up with the slate look in the mudroom and hallway, a cherry wood floor in the TV room and a tile look in a guest bath. We’re very pleased with all of them. Thanks for all the help from your end.”

Lenore and Don L.

“I am sending a big kudos for Rick Morehouse for the exemplary way he handled a warranty issue for me at my Park Place loft. The draw strings on the Hunter Douglas window coverings I purchased from Floor Factors had a factory defect. I stopped by Floor Factors (I met Rick) to discuss the problem with my sales person, who had recently retired. Therefore I assumed it may be a hassle to have someone else take care of my issue. From that moment on Rick took charge. Rick found out through Hunter Douglas the window coverings had improved the design and he coordinated the return and repair of my blinds with Hunter Douglas. Rick coordinated the re-installation of my window coverings within less than a month, all while I was in California, which meant he had to work with Park Place concierge. I like that Rick was extremely proactive and he genuinely made me feel that he really cared about my little problem-and solved it so expediently. You are fortunate to have someone like Rick.  Rick’s resolution of my issue encourages me to do more business with Floor Factors in the future and I am happy to refer anyone I know because of the excellent service Rick provided.”

Roger M.

“Just a note to tell you I’m pleased beyond description with the work your guy did for me. He was fast, competent and left not a thing to show repair work had been done. I will recommend Floor Factors with delight.”

E.  Shank

“I am still moving back into the studio and it’s much nicer on my body than moving out was. It looks beautiful and feels so good, especially compared to the concrete. Please also include the exact name of the product. I already have one person I want to refer it to. Thanks. It’s been a pleasure working with you guys.”

J. Edwards

“I just wanted to let you know I was by to say hi a couple of days ago.  You were not available so I talked to Rick Morehouse because I am getting a lot questions about the newest engineered hardwood flooring from my clients. Anyway, Rick was very knowledgeable and professional so I wanted to let you know how refreshing it is to have a resource like Rick instead of going to the big box stores like Home Depot and Lowes.  I will not hesitate to send business to Floor Factors anytime.”

Mark P.

“Thank you so much for all your help, your enthusiasm and attention to all my questions. Please extend my thanks to your installers. They did and outstanding job! They were on time, professional and helpful – they exceeded my expectations. This was not the easiest job in the world due to the small space and the carpet pattern. The installers had to move all the heavy furniture. Your installer’s experience and expertise were so valuable in making everything come together. You are all outstanding representatives of your company.”

Joan H. S.

“I just wanted to thank you and your team at The Atwater for your work ethic and the time you put into my project. I am hopeful that I will see your team on my next project.”

Ken Kowalski, Hoffman Construction

“Early on in the process we had visited your showroom and were assisted by Alicia Davis. Alicia worked with us, diligently, utilizing her incredible expertise, until we found a carpet and a pad that was just what we needed and wanted. She was the reason we returned to Floor Factors! Your estimator came to our home and provided expert measurement, answered all my questions and provided suggestions – all with the same professionalism that Alicia had provided. Our experience with your company was stellar! The dedication to serving your customers with respect, care and in a timely manner allowed this experience, which had not had a great start, to become a most favorable one.”

Marie B. Kurtright

“I want to express my sincere thank you to each person who dedicated their time, quality, expertise, respect and patience on this project. It is not often that we get to write a letter of thanks instead of a letter that reflects negativity.”

Chris Cach and Rick Smith, Walsh Construction

“Thank you for advising on the carpet. I’m very pleased. The installers were excellent.”

Randi S.

“We are so happy with the install. Your installers are real pros. It’s exactly what we hoped for.”

Lori Schmit & John Dunlop

“I don’t know where to begin or find the words to express our gratitude. We can’t thank you enough. Especially Ray, he seemed to understand what we needed without much input. Everyone worked so hard with a smile on every face. I certainly learned a lesson. Our little house is a happier place to be.”

The Naida Ramey family

“The carpet is perfect. I want you to know that your installer was impressive. We have seldom seen a man work as hard and remain kind and considerate for two long days. I’m so glad I called you.”

J. Larken

“Thank you for your superb workmanship and helpful attitude.”

Tom

“Your carpet installer did a great job. He was so pleasant to have around.”

Steven Plowman

“Once again I am confirmed in why I do business with Floor Factors: quality work, friendly people and customer service. Thank you for all of the above and for making such a small remodel fun and very well done. I’m extremely pleased.”

Patsy Feeman

“I have never in my 10 years of property management seen a crew of caring, polite and extremely hardworking men!”

Ellen and Glen Garfield, The Maples

“Beautiful job on the floors!”

A. Weber

“Thank you for working with us on our latest remodeling project. You and your employees did an excellent job for me. The quality of work provided by your installers is exceptional.”

Ida & Wayne Meyers

“Thank you for all your help with the flooring in our rental. It looks great and I really appreciate how you went the extra mile to help us out.”

Tonya B

“Your carpet installer was efficient and professional. Also, when a few small problems arose he repaired them quickly and without complaint.”

John Sargent

“We recently bought a town home in Portland and needed a dining room rug. I emailed several Portland companies with what we had in mind. By far, the most complete and helpful response came from your salesman, Rick Morehouse. When we were in Portland we visited your store and met with him. He was extremely helpful, knowledgeable and courteous. We got just what we wanted and benefited greatly from his suggestions and recommendations. I wanted you to know what a fine representative he is for your company. We’ll be back when we have further needs.”

Jerry O’Brien

“The reason for my letter is to let you know how impressed and grateful I am that your employee, Rick Morehouse, cares about customer satisfaction and the products he sells. He is an extremely fine employee and provided me with outstanding, above and beyond service.”

Sandra J. Brody

“The flooring job looks fabulous. Your installer is one of the most conscientious workers I’ve ever seen.”

Ernie Jurick

“The carpet looks lovely and I am very satisfied with the service. I do especially want to express my appreciation to Jeff Dyrland for the excellent job he did in my home. He was superb in his skill and conscientiousness. It was amazing to watch him handle the huge, heavy carpet all by himself. It was truly an impressive experience. He also maintained a cheerful, friendly attitude throughout the long, arduous day! Thank you also for your efficient measuring of the carpet!”
C. Sjogren

“What a relief to have a friend of the firm to help with an issue about which I know nothing whatsoever. Thank you for taking the time to personally handle our order and setting us up with an installer in Bend. Your help is much appreciated!” Lara Stahancyk, Kent, Johnson & Hook P.C.

“I wanted to thank you and your guys for the job you did replacing my parents’ carpet. According to my dad, it went off like clockwork, my parents really like the carpet and my dad said your guys did a great job and he enjoyed working with them. Thanks a bunch for the great service. I owe you one. ”
Dan H.

“Thank you for the great service at every point of this relatively small project. We will recommend your services.”
The Pradelts

“We would like to thank you for the personal attention and courtesy extended to us. You allowed us the latitude to make those time consuming decisions that are always needed in selecting carpets for a home. We are extremely pleased with the end results. We would be remiss if we did not mention the skills of the carpet installer, Jeff Dyrland. He is a conscientious craftsman who completed the job in an extremely skillful and professional manner. If he is representative of the employees you hire, you certainly are doing it right.”
Bill and Jill L.

“We finally have the bedroom and bathroom finished and here are some pictures of the finished product. Thanks for all your patience and help with our project. I’ve been referring lots of people to you!”
Franki K.

“Thank you so much. Dot was very pleased with the installation and your installer. She called and raved last night!”
Scott C.

“We are now settled or almost settled, into our new home here in Washington. We often get to Portland on weekend trips and that’s how we found your business and your helpful staff. We had heard about the Amtico products and you had that line of flooring with samples to view. We ended up with the slate look in the mudroom and hallway, a cherry wood floor in the TV room and a tile look in a guest bath. We’re very pleased with all of them. Thanks for all the help from your end.”
Lenore and Don L.

“Just a note to tell you I’m pleased beyond description with the work your guy did for me. He was fast, competent and left not a thing to show repair work had been done. I will recommend Floor Factors with delight.”
E. Shank

“I am still moving back into the studio and it’s much nicer on my body than moving out was. It looks beautiful and feels so good, especially compared to the concrete. Please also include the exact name of the product. I already have one person I want to refer it to. Thanks. It’s been a pleasure working with you guys.”
J. Edwards

“I just wanted to let you know I was by to say hi a couple of days ago. You were not available so I talked to Rick Morehouse because I am getting a lot questions about the newest engineered hardwood flooring from my clients. Anyway, Rick was very knowledgeable and professional so I wanted to let you know how refreshing it is to have a resource like Rick instead of going to the big box stores like Home Depot and Lowes. I will not hesitate to send business to Floor Factors anytime.”
Mark P.

“Thank you so much for all your help, your enthusiasm and attention to all my questions. Please extend my thanks to your installers. They did and outstanding job! They were on time, professional and helpful – they exceeded my expectations. This was not the easiest job in the world due to the small space and the carpet pattern. The installers had to move all the heavy furniture. Your installer’s experience and expertise were so valuable in making everything come together. You are all outstanding representatives of your company.”
Joan H. S.

“I just wanted to thank you and your team at The Atwater for your work ethic and the time you put into my project. I am hopeful that I will see your team on my next project.”
Ken Kowalski, Hoffman Construction

“Early on in the process we had visited your showroom and were assisted by Alicia Davis. Alicia worked with us, diligently, utilizing her incredible expertise, until we found a carpet and a pad that was just what we needed and wanted. She was the reason we returned to Floor Factors! Your estimator came to our home and provided expert measurement, answered all my questions and provided suggestions – all with the same professionalism that Alicia had provided. Our experience with your company was stellar! The dedication to serving your customers with respect, care and in a timely manner allowed this experience, which had not had a great start, to become a most favorable one.”
Marie B. Kurtright

“I don’t know where to begin or find the words to express our gratitude. We can’t thank you enough. Especially Ray, he seemed to understand what we needed without much input. Everyone worked so hard with a smile on every face. I certainly learned a lesson. Our little house is a happier place to be.”
The Naida Ramey family

“We recently bought a town home in Portland and needed a dining room rug. I emailed several Portland companies with what we had in mind. By far, the most complete and helpful response came from your salesman, Rick Morehouse. When we were in Portland we visited your store and met with him. He was extremely helpful, knowledgeable and courteous. We got just what we wanted and benefited greatly from his suggestions and recommendations. I wanted you to know what a fine representative he is for your company. We’ll be back when we have further needs.”
Jerry O’Brien

Portland: (503)222-9393
USA/Canada: (800)776-2581
showroom@floorfactors.com

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