5 Things to Consider Prior To Hiring a Portland Flooring Contractor
1.) Is your contractor licensed and bonded? If not, you could suffer greatly financially. If anything were to happen on the job-site regarding the safety and welfare of all the contractors’ employees, you personally would be responsible if anything were to happen to them physically, i.e. medical bills, time-loss wages, etc…
Floor Factors is licensed and bonded in both Oregon and Washington, so there should be no concern about the legitimacy of your flooring installers.
2.) Does your flooring installer provide an installation warranty? If not, you could be in trouble if anything happens to occur post-install. We run into customers on a consistent basis that commissioned a small independent flooring contractor or “handyman” that improperly installed material, or have had issues with the quality of the install.
Floor Factors provides a 1 year installation warranty that covers any repair costs accrued due to improper installation of the material in question.
3.) If Linoleum/Marmoleum is your material of choice, make sure your Flooring Contractor is certified by the manufacturer to install their products. The manufacturer of Linoleum brand products, Forbo, will not warranty the material unless being installed by a Flooring Contractor whom has undergone an installation seminar and has received his certificate from Forbo directly. Marmoleum is extremely difficult to install, the installation is NOT comparable to the installation of Sheet Vinyl, which a lot of contractors and home owners alike assume it is. There are many restriction regarding the sub-floor conditions and additional steps that need to be taken post-install.
Floor Factors Linoleum/Hard Surface installers are all certified through Forbo to install all of their products, especially Marmoleum. So make sure, whoever is installing your Marmoleum flooring is certified to do so.
4.) Like Marmoleum, there are many carpets, depending on the type of construction there are multiple methods of installation. Some carpets have to be directly glued to the subfloor or to the pad, some carpets can be stretched in (which is typically standard for most residential products), some higher-end residential products including most wool carpets need to be “power” stretched using a Power Stretcher. Installing carpet that is designed to be power-stretched without the power-stretcher will result in the carpet typically buckling and loosening up to the point that it will wrinkle and fold, at this point the carpet will need to be re-stretched in place, which if your contractor does not warranty their install, will cost money.
Floor Factors carpet installers are Union, and are all certified journeymen, which generally equates to a minimum of 4 years of experience in the field. We will always install your carpet correctly, and if something ends up occurring that requires a re-stretch, we will do so at no charge (within our 1 year warranty time-frame).
5.) Is your flooring installer reputable with years of prior installation experience? There are a lot of installers, especially in the summer months that come out of the wood-work hoping to monopolize on the long lead-times of most reputable companies. Especially this summer season, a lot of installers are months out for installation. These installers are hoping that their minimal lead-times will entice customers and be important enough to persuade them to hiring these less experienced and in some cases, bad installers.
Floor Factors can be busy, especially during the summer season; however we do employ through the local flooring installation union approximately 50-80 installers at any given time. By having such a large staff of Journeymen installers, we can generally keep our lead-times down to at the most 3-4 weeks. If time is an issue just let us know, depending on the size of the job and the type of material being installed, sometimes we can move some things around within our schedule to accommodate yours. Unfortunately, if we cannot accommodate your time-frame, just beware of the quality of installer your hiring to do work that if installed properly should last 10-20 years +!
“The carpet looks lovely and I am very satisfied with the service. I do especially want to express my appreciation to Jeff Dyrland for the excellent job he did in my home. He was superb in his skill and conscientiousness. It was amazing to watch him handle the huge, heavy carpet all by himself. It was truly an impressive experience. He also maintained a cheerful, friendly attitude throughout the long, arduous day! Thank you also for your efficient measuring of the carpet!”
“What a relief to have a friend of the firm to help with an issue about which I know nothing whatsoever. Thank you for taking the time to personally handle our order and setting us up with an installer in Bend. Your help is much appreciated!” Lara Stahancyk, Kent, Johnson & Hook P.C.
“I wanted to thank you and your guys for the job you did replacing my parents’ carpet. According to my dad, it went off like clockwork, my parents really like the carpet and my dad said your guys did a great job and he enjoyed working with them. Thanks a bunch for the great service. I owe you one. ”
“Thank you for the great service at every point of this relatively small project. We will recommend your services.”
“We would like to thank you for the personal attention and courtesy extended to us. You allowed us the latitude to make those time consuming decisions that are always needed in selecting carpets for a home. We are extremely pleased with the end results. We would be remiss if we did not mention the skills of the carpet installer, Jeff Dyrland. He is a conscientious craftsman who completed the job in an extremely skillful and professional manner. If he is representative of the employees you hire, you certainly are doing it right.”
Bill and Jill L.
“We finally have the bedroom and bathroom finished and here are some pictures of the finished product. Thanks for all your patience and help with our project. I’ve been referring lots of people to you!”
“Thank you so much. Dot was very pleased with the installation and your installer. She called and raved last night!”
“We are now settled or almost settled, into our new home here in Washington. We often get to Portland on weekend trips and that’s how we found your business and your helpful staff. We had heard about the Amtico products and you had that line of flooring with samples to view. We ended up with the slate look in the mudroom and hallway, a cherry wood floor in the TV room and a tile look in a guest bath. We’re very pleased with all of them. Thanks for all the help from your end.”
Lenore and Don L.
“Just a note to tell you I’m pleased beyond description with the work your guy did for me. He was fast, competent and left not a thing to show repair work had been done. I will recommend Floor Factors with delight.”
“I am still moving back into the studio and it’s much nicer on my body than moving out was. It looks beautiful and feels so good, especially compared to the concrete. Please also include the exact name of the product. I already have one person I want to refer it to. Thanks. It’s been a pleasure working with you guys.”
“I just wanted to let you know I was by to say hi a couple of days ago. You were not available so I talked to Rick Morehouse because I am getting a lot questions about the newest engineered hardwood flooring from my clients. Anyway, Rick was very knowledgeable and professional so I wanted to let you know how refreshing it is to have a resource like Rick instead of going to the big box stores like Home Depot and Lowes. I will not hesitate to send business to Floor Factors anytime.”
“Thank you so much for all your help, your enthusiasm and attention to all my questions. Please extend my thanks to your installers. They did and outstanding job! They were on time, professional and helpful – they exceeded my expectations. This was not the easiest job in the world due to the small space and the carpet pattern. The installers had to move all the heavy furniture. Your installer’s experience and expertise were so valuable in making everything come together. You are all outstanding representatives of your company.”
Joan H. S.
“I just wanted to thank you and your team at The Atwater for your work ethic and the time you put into my project. I am hopeful that I will see your team on my next project.”
Ken Kowalski, Hoffman Construction
“Early on in the process we had visited your showroom and were assisted by Alicia Davis. Alicia worked with us, diligently, utilizing her incredible expertise, until we found a carpet and a pad that was just what we needed and wanted. She was the reason we returned to Floor Factors! Your estimator came to our home and provided expert measurement, answered all my questions and provided suggestions – all with the same professionalism that Alicia had provided. Our experience with your company was stellar! The dedication to serving your customers with respect, care and in a timely manner allowed this experience, which had not had a great start, to become a most favorable one.”
Marie B. Kurtright
“I don’t know where to begin or find the words to express our gratitude. We can’t thank you enough. Especially Ray, he seemed to understand what we needed without much input. Everyone worked so hard with a smile on every face. I certainly learned a lesson. Our little house is a happier place to be.”
The Naida Ramey family
“We recently bought a town home in Portland and needed a dining room rug. I emailed several Portland companies with what we had in mind. By far, the most complete and helpful response came from your salesman, Rick Morehouse. When we were in Portland we visited your store and met with him. He was extremely helpful, knowledgeable and courteous. We got just what we wanted and benefited greatly from his suggestions and recommendations. I wanted you to know what a fine representative he is for your company. We’ll be back when we have further needs.”
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