Portland: (503)222-9393 | Toll Free: (800)776-2581

 care_photoGive your new flooring the life and look that will last. With proper flooring care and maintenance your floor covering will look great for years to come.

Bamboo

To protect your bamboo floor keep a doormat both inside and outside of entrances and use felt pads on furniture legs. Vacuum and/or dust mop regularly. Spills should be blotted up immediately. Never use water on Bamboo. For regular cleaning use a non-wax floor cleaner such as Bona® Hardwood. Do not spray cleaner directly onto the floor. Spray cleaner onto a mop head. Follow the directions on the bottle. Recommended cleaners and polishes are available in our showroom.

Carpet Care:

Wool Carpet

To keep your wool carpet looking beautiful you should vacuum regularly and thoroughly. An upright or canister vacuum with a rotating beater bar/brush is the best type for cut pile carpet. A suction-only vacuum should be used for shag and loop pile carpets to prevent excessive fuzzing and fraying. Spills should be removed immediately. The best method to remove spills is to blot up liquids with a white, absorbent cloth. Solids should be scooped up with the end of a knife or spoon. Always keep a wool carpet spot removal kit such as Woolclean® for a quick response to spills and accidents. Follow the directions on the bottle. Recommended cleaners are available in our showroom.

Nylon Carpet

The best way to care for your nylon carpet is to vacuum regularly. For cut pile carpet, a vacuum cleaner with a rotating beater bar/brush which agitates the carpet pile and loosens dirt is recommended. For shag and looped carpet a suction-only vacuum is recommended to prevent, fraying, excessive fuzzing and damaging of the loops. The most common methods of cleaning nylon carpet are dry powder and steam cleaning. Please note that many do-it-yourself products in aerosol cans can cause rapid re-soiling due to excessive residues. For spot removal on nylon carpets we recommend a non-residue cleaner such as Nylac®. Follow the directions on the bottle. Recommended cleaners are available in our showroom.

Cork

Protect your floor by placing floor mats or area rugs both outside and inside of entrances and install felt pads on furniture legs. To maintain the beauty of your cork floor vacuum and/or sweep frequently to remove abrasive particles and prevent gauging and scratching. Spills should be cleaned immediately with a damp cloth. You can periodically use wood floor cleaners such as Bona® Hardwood or cleaners made specifically for cork such as Wicanders® Spray Cleaner. Follow the directions on the bottle. Do not spray cleaner directly onto the floor. Spray cleaner onto a mop head. Recommended cleaners and polishes are available in our showroom.

Glazed Ceramic Tile

Sweep or vacuum tile area prior to cleaning. Glazed ceramic tile should be cleaned regularly with a neutral pH concentrated tile cleaner, such as Miracle Mira Clean #1 All Purpose Cleaner. Do not use products containing acid or ammonia as they will damage your grout. Products containing bleach or hydrogen peroxide should not be used on tile with colored grout. Always rinse with clean water to remove any cleaning solution residue. Recommended cleaners and polishes are available in our

Pre-finished Hardwood

Protect your floor by placing floor mats or area rugs both outside and inside of entrances and install felt pads on moveable furniture. To care for your pre-finished wood floor you should sweep, vacuum and/or dust mop regularly. Never use water on hardwood floors. Spills should be cleaned immediately with a damp cloth. Clean with a leading brand of non-wax, pre-finished hardwood floor cleaner such as Bona® Hardwood. Do not spray cleaner directly onto the floor. Spray cleaner onto a mop head. Follow the directions on the bottle. Recommended cleaners and polishes are available in our showroom.

Laminate

To protect your floor place floor mats or area rugs at outside entrances and install felt pads on moveable furniture. Vacuum your laminate floor to remove loose dust and dirt. For spot cleaning use a leading laminate floor spray cleaner such as Wilsonart® Flooring Cleaner. To clean your entire floor you can use a concentrated cleaner such as Wilsonart® Concentrate Flooring Cleaner. Follow the directions on the bottle. Recommended cleaners and polishes are available in our showroom.

Linoleum

To care for your linoleum floor you should sweep, dust mop, damp mop and/or vacuum as needed. For ingrained dirt you can use a non-abrasive scrubbing sponge or nylon brush. Blot or scrape spills as soon as possible. Use a neutral pH product such as Marmoleum® Cleaner for regular cleaning. Follow the directions on the bottle. For restorative care, after vacuuming, scrub floor with undiluted Marmoleum® Cleaner, rinse thoroughly and allow drying. Then, apply two thin coats of Marmoleum® Floor Polish evenly with a damp, new mop head. For more detailed directions please read the back of the bottle. Recommended cleaners and polishes are available in our showroom.

Natural Stone Tile

Stone tile floors should be vacuumed or dust mopped frequently to remove abrasive particles from the surface. Clean floors with a neutral pH cleaner such as Stonetech® KlenzAll™, Stonetech® Daily Revitalizer™ or Stonetech® Daily Stone & Tile Cleaner. Follow the directions on the bottle. Never use cleaners that contain acid or bleach on natural stone – even a light mixture of vinegar and water will etch and eventually damage natural stone. Sealed stone is still susceptible to staining. For more detailed information about cleaning natural stone tile, such as stain removal and restorative care, please call or email our showroom or contact the manufacturer of your tile product. Recommended cleaners and polishes are available in our showroom.

Porcelain Tile

Porcelain tile is stain resistant, requiring minimal maintenance. Porcelain tile should be cleaned regularly with a neutral pH concentrated tile cleaner, such as Miracle Mira Clean #1 All Purpose Cleaner. Sweep or vacuum tile area prior to cleaning. Wipe up spills with a damp cloth or sponge. Do not use products containing acid or ammonia as they will damage your grout. Products containing bleach or hydrogen peroxide ammonia should not be used on tile with colored grout. Always rinse with clean water to remove any cleaning solution residue. Recommended cleaners and polishes are available in our showroom.

Unglazed Ceramic Tile

Sweep or vacuum tile area prior to cleaning. Non-glazed tile should be cleaned with a neutral pH concentrated tile cleaner, such as Miracle Mira Clean #1 All Purpose Cleaner. Wipe up spills with a damp cloth or sponge. Do not use products containing acid or ammonia as they will damage your grout. Products containing bleach or hydrogen peroxide should not be used on tile with colored grout. Always rinse with clean water to remove any cleaning solution residue. Recommended cleaners and polishes are available in our showroom.

Vinyl

To remove dirt and grime from your vinyl floor use a resilient floor cleaner such as Mannington® Rinse Free Cleaner or Armstrong Once ‘N Done®. For excess dirt and grime buildup use Mannington® Heavy Duty Cleaner & Stripper or Armstrong® Floor Stripper & Cleaner. Polishing is not necessary. To protect your vinyl floor avoid moving heavy furniture or appliances across the floor. Recommended cleaners and polishes are available in our showroom.

“The carpet looks lovely and I am very satisfied with the service. I do especially want to express my appreciation to Jeff Dyrland for the excellent job he did in my home. He was superb in his skill and conscientiousness. It was amazing to watch him handle the huge, heavy carpet all by himself. It was truly an impressive experience.  He also maintained a cheerful, friendly attitude throughout the long, arduous day! Thank you also for your efficient measuring of the carpet!”
C. Sjogren

“What a relief to have a friend of the firm to help with an issue about which I know nothing whatsoever. Thank you for taking the time to personally handle our order and setting us up with an installer in Bend. Your help is much appreciated!” Lara Stahancyk, Kent, Johnson & Hook P.C.

“I wanted to thank you and your guys for the job you did replacing my parents’ carpet.  According to my dad, it went off like clockwork, my parents really like the carpet and my dad said your guys did a great job and he enjoyed working with them. Thanks a bunch for the great service. I owe you one. ”
Dan H.

“Thank you for the great service at every point of this relatively small project. We will recommend your services.”
The Pradelts

“We would like to thank you for the personal attention and courtesy extended to us. You allowed us the latitude to make those time consuming decisions that are always needed in selecting carpets for a home. We are extremely pleased with the end results. We would be remiss if we did not mention the skills of the carpet installer, Jeff Dyrland. He is a conscientious craftsman who completed the job in an extremely skillful and professional manner. If he is representative of the employees you hire, you certainly are doing it right.”
Bill and Jill L.

“We finally have the bedroom and bathroom finished and here are some pictures of the finished product. Thanks for all your patience and help with our project. I’ve been referring lots of people to you!”
Franki K.

“Thank you so much.  Dot was very pleased with the installation and your installer.  She called and raved last night!”
Scott C.

“We are now settled or almost settled, into our new home here in Washington. We often get to Portland on weekend trips and that’s how we found your business and your helpful staff. We had heard about the Amtico products and you had that line of flooring with samples to view. We ended up with the slate look in the mudroom and hallway, a cherry wood floor in the TV room and a tile look in a guest bath. We’re very pleased with all of them. Thanks for all the help from your end.”
Lenore and Don L.

“Just a note to tell you I’m pleased beyond description with the work your guy did for me. He was fast, competent and left not a thing to show repair work had been done. I will recommend Floor Factors with delight.”
E.  Shank
“I am still moving back into the studio and it’s much nicer on my body than moving out was. It looks beautiful and feels so good, especially compared to the concrete. Please also include the exact name of the product. I already have one person I want to refer it to. Thanks. It’s been a pleasure working with you guys.”
J. Edwards
“I just wanted to let you know I was by to say hi a couple of days ago.  You were not available so I talked to Rick Morehouse because I am getting a lot questions about the newest engineered hardwood flooring from my clients. Anyway, Rick was very knowledgeable and professional so I wanted to let you know how refreshing it is to have a resource like Rick instead of going to the big box stores like Home Depot and Lowes.  I will not hesitate to send business to Floor Factors anytime.”
Mark P.

“Thank you so much for all your help, your enthusiasm and attention to all my questions. Please extend my thanks to your installers. They did and outstanding job! They were on time, professional and helpful – they exceeded my expectations. This was not the easiest job in the world due to the small space and the carpet pattern. The installers had to move all the heavy furniture. Your installer’s experience and expertise were so valuable in making everything come together. You are all outstanding representatives of your company.”
Joan H. S.

“I just wanted to thank you and your team at The Atwater for your work ethic and the time you put into my project. I am hopeful that I will see your team on my next project.”
Ken Kowalski, Hoffman Construction

“Early on in the process we had visited your showroom and were assisted by Alicia Davis. Alicia worked with us, diligently, utilizing her incredible expertise, until we found a carpet and a pad that was just what we needed and wanted. She was the reason we returned to Floor Factors! Your estimator came to our home and provided expert measurement, answered all my questions and provided suggestions – all with the same professionalism that Alicia had provided. Our experience with your company was stellar! The dedication to serving your customers with respect, care and in a timely manner allowed this experience, which had not had a great start, to become a most favorable one.”
Marie B. Kurtright

“I don’t know where to begin or find the words to express our gratitude. We can’t thank you enough. Especially Ray, he seemed to understand what we needed without much input. Everyone worked so hard with a smile on every face. I certainly learned a lesson. Our little house is a happier place to be.”
The Naida Ramey family

“We recently bought a town home in Portland and needed a dining room rug. I emailed several Portland companies with what we had in mind. By far, the most complete and helpful response came from your salesman, Rick Morehouse. When we were in Portland we visited your store and met with him. He was extremely helpful, knowledgeable and courteous. We got just what we wanted and benefited greatly from his suggestions and recommendations. I wanted you to know what a fine representative he is for your company. We’ll be back when we have further needs.”
Jerry O’Brien

Portland: (503)222-9393
USA/Canada: (800)776-2581
showroom@floorfactors.com

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