FREQUENTLY ASKED QUESTIONS

What are the benefits of wool carpet?
Do you have in-house installers?
How do I care for my new floor?
Do you give free estimates?
What are your cross streets?
Do you sell to the public?
Do you stock the products in your showroom?
Do you sell area rugs?
Do you have any remnants available for sale?
Do you have samples that I can check out?
Can you give me a ball park price for installation?
Do you deliver?
Can I install flooring over my old vinyl?
What are your hours?
Do you demo old Asbestos floors?
Do you sell unfinished hardwood flooring?
Do you do custom vinyl and linoleum installation?
What kinds of projects do you do?

Q: What are the benefits of wool carpet?

A: There are many benefits to using wool carpet in your home. An environmentally responsible and healthy choice, wool carpet improves indoor air quality, is non allergenic, does not promote the growth of dust mites or harmful bacteria, is naturally flame retardant and is completely biodegradable in the soil. Wool is also naturally soil resistant and easy to maintain and it will typically outlast carpets made with synthetic fibers. Wool carpet will beautify your home for many years to come.

Q: Do you have in-house installers?

A: Yes. All of our installers are employees. The experience and professionalism of our installers and the quality of our work is unmatched in the Pacific Northwest. We insist upon the highest standards and offer continuing education to all of our installers. You can be sure that the job will be done right the first time.

Our tilesetters are members of the Local 1 Bricklayers and Allied Craftworkers Union. Our carpet, hardwood, linoleum and vinyl installers are members of the Local 1236 Linoleum, Carpet and Soft Tile Applicators Union.

Q: How do I care for my new floor?

A: Please see our care and maintenance guide for information about cleaning and maintaining your new floor.

Q: Do you give free estimates?

A: Yes. After you choose a product from our showroom you will be set up with one of our estimators for a free estimate for installation.

Q: What are your cross streets?

A: The cross streets are Pettygrove and Overton. View driving directions.

Q: Do you sell to the public?

A: Yes. We sell materials at a trade rate to everyone including the general public, designers and contractors.

Q: Do you stock the products in your showroom?

A: We do stock cleaning and maintenance supplies for all products we sell as well as a selection of installation supplies such as carpet padding, commercial carpet base, adhesives, grout, self-leveling products and rubber and metal trim. Almost all of our flooring materials have to be ordered from our distributors. Lead time ranges from 1-2 days for products stocked locally to 1 week for items stocked outside the Portland area. Custom and special orders will usually have a longer lead time.

Q: Do you sell area rugs?

A: Yes. We don’t sell pre-made area rugs, but some manufacturers offer an area rug option when you order your carpet. If the manufacturer does not have an area rug option we can send your purchased piece of carpet to one our local binderies to be cut and bound to your specified dimensions and style of edging. Additional charges are based on total linear feet, type of edging and fabrication. Please call or email our showroom for a quote.

Q: Do you have any remnants available for sale?

A: Yes. We regularly have a limited quantity of material remnants from our commercial and residential projects available at discounted prices. Please call or email our showroom for availability and pricing.

Q: Do you have samples that I can check out?

A: Yes. To help you determine what type of flooring to buy, take a few samples home. Seeing the color and texture of each sample in your home in both daylight and artificial light will help you decide which one is the best choice. You can check out samples of most of our products for one week.

Q: Can you give me a ball park price for installation?

A: No. After you choose your materials from our showroom we will set you up with one of our estimators for a free quote. Installation price is based on type of material, conditions of existing floor and sub floor and the location of install.

Q: Do you deliver?

A: Yes. We offer delivery to your home, business or jobsite within the Portland metropolitan area. Price will vary depending on distance, type of material, quantity and labor involved. Please call our showroom for a quote.

Q: Can I install flooring over my old vinyl?

A: It depends on the type of flooring you are installing, but generally, if you only have one layer of vinyl and it is in good shape you can install your new floor over your existing vinyl. If you have two layers of vinyl you have three options: remove the existing two layers of vinyl and survey the condition of the sub floor, install new sub floor if the existing sub floor is deficient, or add ¼” plywood to the existing vinyl. The third option has a disadvantage in that it will raise the height of your floor and you many need to replace your trim and thresholds.

Q: What are your hours?

A: Our showroom is open Monday through Friday from 8:00 A.M to 5:00 P.M. and on Saturday from 10:00 A.M. to 2:00 P.M. We are closed on Sunday. Please note that we do not have customer pickup available on Saturday.

Q: Do you demo old Asbestos floors?

A: No. We can recommend specially trained and licensed subcontractors for Asbestos removal.

Q: Do you sell unfinished hardwood flooring?

A: All of the hardwood flooring we show and install is pre-finished. Manufacturers of pre-finished wood floors have developed sophisticated techniques for the application of durable, urethane based finishes at the factory. By purchasing pre-finished flooring you eliminate the mess and waiting time of sanding and refinishing. You can move back to your living space as soon as your flooring installation is completed with no lingering odors.

Q: Do you do custom vinyl and linoleum installation?

A: Yes. We do custom insets from basic graphic designs and vinyl coving to detailed artwork. Email or call our showroom to be set up with one of our estimators for a free quote. Please have a basic sketch or drawing of your ideas ready at the time of your scheduled appointment.

Q: What kinds of projects do you do?

A: We do all types of residential and commercial projects from your bathroom floor to an elevator floor replacement and a development of new homes to entire commercial buildings and condominium towers.